When it comes to banking services, customer care is an essential aspect of ensuring a positive and seamless experience for customers. For Arab Bank customers in the United Arab Emirates (UAE), having access to reliable customer service contact details is crucial. In this article, we will provide you with the necessary information to reach Arab Bank’s customer care in the UAE, including contact numbers and additional resources.
Content Recap:
How to Contact Arab Bank Customer Care UAE – Dubai
Contact to Arab Bank
If you have any queries, complaints, or feedback to provide Arab Bank, you can always contact the bank customer care executives using any of the methods mentioned below.
| Customer Care Support | Contact Details |
| Contact Number (Within UAE) | 04 4450000 |
| Contact Number (Outside UAE) | +971 4 4450000 |
| Contact Form | arabbank.ae/smartmenu/smart-menu/contact-us |
| Facebook Messenger | m.me/ArabBank |
| Twitter Direct Message | https://twitter.com/arabbankgroup |
| Instagram Message | https://www.instagram.com/arabbankjo/ |
| Feedback Form | http://www.arabbank.ae/en/feedback.aspx |
Arab Bank Branches & Contact Numbers
You can check all Arab bank branches in Dubai and other Emirates with the details mentioned below.
| Branch Name | Working Hours | Address | Contact Number | Fax Number |
| Dubai Branch(Head Office) | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Al Gurg Tower 3, Bani yas street, Deira | 04-4450000 | +971 (4) 2952596 |
| Business Bay Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Sh. Zayed Road entrance of Business Bay sales office | 044450000 | 00971 (04) 7090779 |
| Sheikh Zayed Road branch | 4 & 5, Eiffel Building 1 Umm Alsheif, Shk Zayed Road, Dubai | +97144028222 | +971 4 8841896 | |
| Abu Dhabi Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Al Nasr Street, Skh. Tahnoon bin Mohamed Building | +971(2)6392225 | +971 (2) 6213406 |
| AL Zahiya Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | The Golden tower- Zayed First Street- Al Zahiyah | 971(04)4450000 | +971 (2) 6710497 |
| Al-Ain Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Al Takhtit St, Clock Tower, Saeed Sultan Al Darmaki Bldg | +971(3)7641368+971(3)7641328 | +971 (3) 7664913 |
| Ras Al Khaima Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Al-Nakheel area, Al Jazaa St. near RAK Insurance. | +971 (7) 2288437 | +971 (7) 2282337 |
| Sharjah Branch | Sat:8AM-2PMSun to Thu: 8 AM – 3 PM | Sarh Ak Emarat Bld.-Corniche Rd.-Al Majaz Area | 00971(04)4450000 | +971 (6) 5628080 |
Contacts for Other Banking-Related Works
SMS Banking Service: You can get an instant notification on your registered mobile number about your bank account transactions. There are two packages available to give you the ultimate convenience and security.
With this SMS Express Service, you will receive an instant message for the following services:
| Package 1: SMS Express Service |
| ATM Cash Withdrawal |
| Cash Withdrawal |
| Cheque Withdrawal |
| Visa Electron Purchase |
| Inward Transfer |
| Outward Transfer |
| Issued Cheque Returned |
| Deposited Cheque Returned |
| Utility Bill Payment |
| Fixed Deposit Maturity |
| Visa Credit Card Payment |
| Salary Credit |
| ATM Online Cash Deposit |
| Cash Deposit |
| Cheque Deposit |
| Visa Electron Reversal |
| ATM Reversal |
| General Reversal |
With this SMS ExpressPlus Service, you can select any of the following advanced SMS Alerts with a limit/interval of your choice:
| Package 2: SMS ExpressPlus Service |
| Last 5 Transactions (Weekly, Biweekly, or Monthly) |
| Currency Exchange Rates (Weekly, Biweekly, or Monthly) |
| Balance above or below a limit of your choice |
| Currency Exchange Rates (Weekly, Biweekly or Monthly) |
Grievance Redressal Cell
| Escalation | Contact Number | Contact Form |
| Complaint to Arab Bank | 04 4450000 +971 4 4450000 | https://www.arabbank.ae/smartmenu/smart-menu/contact-us |
Here, we will explain the steps to complain about the bank in step by step process.
Step 1:Contact the Arab Bank through all above available channels,
Step 2: It will take 2 business days to receive your complaint.
Step 3: If they don’t provide you with a solution, they will provide you with an estimated resolution time of 4 business days.
Step 4: If you have not received a resolution in the provided time frame, they will provide you with weekly updates on the status of your complaint and a revised resolution timeframe (for cases that require a timeframe of more than 2 weeks).
If they are not able to resolve your complaint within 60 days:
- They will inform you of the reasons for the delay.
- Or they will provide you with information about your options for external escalation after the 60-day time frame.
A Complaint about Bank
If a final response was not provided by the bank within 60 working days or if you are not satisfied with the solution provided by Arab Bank then you can contact Central Bank (UAE) consumer complaint cell through these below ways.
| Central Bank | Ways to contact |
| Contact Number | 80022823 |
| Complaint Email ID | [email protected] |
| Consumer Complaint Form | https://www.centralbank.ae/en/form/complaints |
| Contact Form | https://www.centralbank.ae/en/form/contact |
| Fax | +971 2 6916004 |
| Head Office | |
| Contact Numbers (Sun-Thu: 9 AM to 2 PM) | 02 665 222002 691 5555 |
| [email protected] | |
| Fax | +97126652504 |
| Mail Box | P.OBox: :854 |
Complaints can be registered by walking through any of these central bank branches
| Branch Name | P.O Box | Number | FAX |
| Al Ain Branch | 1414 Al Ain | +971 37656656 | (+971) 37664777 |
| Dubai Branch | Box 448 Dubai | +971 43939777 | (+971) 43939933 – 3937802 |
| Fujairah Branch | 768 Fujairah | +971 92224040 | (+971) 92226805 |
| Ras Al Khaimah Branch | 5000 Ras Al Khaimah | +971 172284444 | (+971) 172284646 |
| Sharjah Branch | 645 Sharjah | +971 65592592 | (+971) 65593099 – 5593977 |
Hot Customer Service Contact Numbers:
- Arab Bank UAE Customer Care Contact Number: To get in touch with Arab Bank’s customer care in the UAE, you can dial the following contact number: Customer Care Helpline: 800 7744
This toll-free number is available 24/7 and allows you to speak directly with a customer care representative who can assist you with your queries, concerns, or banking-related issues.
- Arab Bank UAE Customer Service Email: If you prefer to reach out to Arab Bank’s customer service team via email, you can send your inquiries or feedback to the following email address: Email: [email protected]
By using this email address, you can communicate your concerns, request information, or provide feedback regarding your banking experience with Arab Bank in the UAE.
- Arab Bank UAE Official Website: For comprehensive information about Arab Bank’s products, services, and other offerings, you can visit their official website. The website provides detailed information on various banking solutions, such as personal accounts, loans, investments, and more. Website: www.arabbank.ae
By exploring the website, you can access relevant information and updates related to Arab Bank’s operations in the UAE. Additionally, you may find answers to frequently asked questions or learn about new banking services.
- Arab Bank UAE Social Media Channels: To stay connected with Arab Bank and receive updates, news, and promotional offers, you can follow their social media channels. Arab Bank is active on platforms such as Facebook, Twitter, LinkedIn, and Instagram.
Here are the official social media handles for Arab Bank in the UAE:
- Facebook: www.facebook.com/arabbankgroup
- Twitter: www.twitter.com/arabbankgroup
- LinkedIn: www.linkedin.com/company/arab-bank-plc
- Instagram: www.instagram.com/arabbankgroup
By following Arab Bank’s social media accounts, you can stay informed about the latest news, promotions, and updates from the bank. Moreover, social media platforms often offer an additional channel for contacting customer service or seeking assistance.
- Arab Bank UAE Branch Locator: If you prefer face-to-face interaction or need assistance with specific banking services, you can locate Arab Bank branches in the UAE through their online branch locator tool. This tool provides you with the addresses, contact numbers, and working hours of the nearest branches. Branch Locator: www.arabbank.ae/en/branch-locator
By using the branch locator tool, you can find the most convenient Arab Bank branch near your location and plan your visit accordingly. The branches are equipped to handle various banking services and can provide personalized assistance.